Privacy Policy — 98hbajee

1. Data Controller Information

98hbajee operates as the data controller for all personal information collected through the 98hbajee platform, including the website, mobile-browser interface, account dashboard, and all associated services. As data controller, 98hbajee determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all individuals who interact with the 98hbajee platform, including registered players, visitors who browse without an account, and persons who contact us through support channels. By registering an account or using the 98hbajee platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Contact for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 98hbajee processes your personal data, you may contact our support team at any time:

• Email: support@98hbajee
• Live Chat: Available 24/7 on the 98hbajee platform
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We aim to respond to all privacy-related enquiries within 5 business days of receipt.

2. Information We Collect

98hbajee collects personal data through several channels, including account registration, payment transactions, customer support interactions, and automatic technical collection during platform use. The categories of personal data we collect are described below.

Information You Provide Directly

• Identity data: Full legal name, date of birth, and National Identity Card (NID) number or passport number (required for verification).
• Contact data: Mobile phone number and email address registered at account creation.
• Financial data: Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, or masked Visa/Mastercard details. We do not store full card numbers on our servers.
• Verification documents: Copies of identity documents submitted during the KYC (Know Your Customer) process, including NID, passport, or bank statements.
• Communications data: The content of messages you send to 98hbajee via live chat, email, or other support channels.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, features accessed, games played, bet history, session duration, and clickstream data.
• Transaction data: Full record of all deposits, withdrawals, bonuses claimed, and wagers placed on the platform.
• Location data: Approximate geographic location derived from IP address for fraud prevention and regulatory compliance purposes. We do not collect precise GPS location data.
• Cookie data: Data collected via cookies and similar tracking technologies as described in the Cookies section of this policy.

Information from Third Parties

98hbajee may receive additional information about you from third-party sources, including identity verification services, fraud prevention databases, and payment processing partners. This information is used solely to verify your identity, prevent fraud, and comply with anti-money-laundering obligations.

3. How We Use Your Information

98hbajee processes personal data only for defined, legitimate purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The following table sets out the purposes for which we use your personal data and the legal basis for each use.

Marketing Communications

98hbajee may send you promotional messages about new games, bonus offers, or seasonal promotions via SMS or email, but only where you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw consent for marketing communications at any time by contacting support or updating your notification preferences in your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing & Disclosure of Data

98hbajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Service Providers and Data Processors

We share personal data with carefully selected third-party service providers who process data on our behalf under written data-processing agreements. These providers are contractually prohibited from using your data for any purpose other than the specific service they provide to 98hbajee. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors)
• Identity verification and KYC service providers
• Fraud prevention and risk management platforms
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who may receive anonymised session data to support game delivery
• IT infrastructure and cloud hosting providers
• Customer support platform providers

Legal and Regulatory Disclosure

98hbajee may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law or in response to a lawful request. Such disclosures are made only to the extent necessary and in compliance with applicable legal requirements.

Business Transfers

In the event that 98hbajee undergoes a merger, acquisition, restructuring, or sale of all or part of its business, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 98hbajee will take reasonable steps to ensure that the receiving entity maintains equivalent data protection standards, and will notify affected players of any material change in data controller as required by applicable law.

5. Cookies & Tracking Technologies

98hbajee uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and gather analytics data that helps us improve the user experience. This section explains what types of cookies we use and why.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please note that disabling strictly necessary or performance cookies may impair the functionality of 98hbajee, including your ability to log in or complete transactions. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance specific to your device.

98hbajee does not use third-party advertising cookies or behavioural targeting cookies. We do not share cookie data with advertising networks or social media platforms.

6. Data Retention & Deletion

98hbajee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of the player's account, plus a minimum of 5 years after account closure, to comply with anti-money-laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years after account closure or the completion of the relevant verification process.
• Customer support communications: Retained for 3 years from the date of the most recent interaction, to support future enquiries and dispute resolution.
• Marketing consent records: Retained for 3 years from the date of consent or withdrawal of consent, as evidence of compliance.
• Technical and analytics data: Typically retained for 13 months in identifiable form, after which it is aggregated or anonymised.

Deletion Requests

Where you submit a valid deletion request under your privacy rights (see section 7 below), 98hbajee will delete or anonymise your personal data within 30 days, except where retention is required by law or legitimate interests override. If a legal obligation prevents full deletion, we will inform you of the specific data categories that must be retained and the expected retention period.

7. Your Privacy Rights

As a registered player on 98hbajee, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@98hbajee or via 24/7 live chat. We will respond to all valid requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data that 98hbajee holds about you, along with information about how it is being used. We will provide this information in a clear, readable format at no charge for the first request in any 12-month period.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain data fields (such as mobile number or email address), you may be able to update your details directly in your account settings without contacting support.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to overriding legal obligations as described in section 6.

Right to Restrict Processing

You have the right to request that 98hbajee restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a decision on that objection is pending.

Right to Data Portability

Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data where that processing is based on legitimate interests. If you object, 98hbajee will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.

Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8. Data Security Measures

98hbajee takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and 98hbajee servers is encrypted using industry-standard TLS protocols.
• Data encryption at rest: Sensitive data stored on 98hbajee infrastructure is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is strictly limited to authorised personnel who require it to perform their role. Access is governed by role-based permissions and audit logging.
• Fraud detection systems: Automated systems monitor account activity in real time to detect and respond to suspicious behaviour, including unusual login patterns and transaction anomalies.
• Penetration testing: 98hbajee conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities in the platform infrastructure.
• Staff training: All 98hbajee staff who handle personal data receive regular training on data protection principles and security procedures.

Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 98hbajee will notify affected players without undue delay via the email address or mobile number registered to their account. Our notification will describe the nature of the breach, the data affected, the likely consequences, and the measures we have taken or propose to take to address the breach.

Your Role in Security

While 98hbajee takes extensive measures to protect your data, account security is a shared responsibility. You must keep your login credentials confidential, use a strong and unique password, and notify us immediately if you suspect unauthorised access to your account. 98hbajee will never ask for your password via email, live chat, or any other channel.