Responsible Gaming at 98hbajee

1. Our Commitment to Responsible Gaming

At 98hbajee, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be a form of leisure and entertainment, entered into freely by adults who are in control of their choices. When gambling stops being enjoyable and starts affecting a player's finances, relationships, or mental wellbeing, it has crossed into territory that requires immediate attention.

Our responsible gaming programme is built around three principles: prevention, early detection, and meaningful support. We invest in tools that help players set their own boundaries before any issue arises, systems that can flag patterns associated with problem gambling, and pathways to professional help for players who need it. Every account on 98hbajee has full access to these tools at no cost and at any time.

We also recognise that the Bangladesh market has its own social and cultural context when it comes to gambling. Across cities like Dhaka, Chittagong, Sylhet, and Khulna, players come from diverse backgrounds and financial circumstances. Our responsible gaming framework is designed with the Bangladeshi player in mind — straightforward, accessible, and genuinely useful.

2. Age Restriction — 18 + Policy

98hbajee operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make a deposit, or participate in any real-money gaming activity on the platform. This policy applies universally to all players across Bangladesh — from Dhaka and Chittagong to Rajshahi, Sylhet, Barisal, Khulna, Rangpur, and Mymensingh.

During the registration and KYC (Know Your Customer) verification process, 98hbajee requires all players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — to confirm their age and identity. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds held will be handled in accordance with our Terms & Conditions.

Protecting Minors

If you share a device or internet connection with a minor, we strongly encourage you to take the following precautions:

• Never share your 98hbajee login credentials with anyone, including family members.
• Log out of your account fully after every session, especially on shared devices.
• Use your device's built-in parental controls or a third-party filtering tool to block access to gambling websites for minors on your household devices.
• Keep your payment method credentials (bKash PIN, Nagad PIN, card details) private and separate from your gaming account.

3. Deposit Limits

One of the most effective tools for managing gambling spend is a personal deposit limit. 98hbajee allows every registered player to set a maximum deposit amount over a defined time period — daily, weekly, or monthly. Once a limit is in place, the platform will automatically decline any deposit attempt that would exceed that threshold.

How to Set a Deposit Limit

Loss Limits

In addition to deposit limits, 98hbajee also offers the option to set a maximum loss limit for a given period. If your net losses in that window reach your set threshold, real-money wagering will be paused until the period resets. This tool is particularly useful for players who want a hard boundary on how much they are prepared to lose in a single session, week, or month.

4. Session Time Controls

Losing track of time is one of the most common contributors to excessive gambling. At 98hbajee, we offer session time management tools that help you stay aware of how long you have been playing and enforce a hard stop when you choose.

Session Duration Reminders

Players can set a session duration reminder that triggers a pop-up notification after a specified period of active play — for example, after 30 minutes, 1 hour, or 2 hours. The reminder prompts you to review your session length and decide whether to continue or take a break. Reminders are non-intrusive and do not interrupt an active game, appearing at the next natural pause point.

Session Time Limits

For stronger control, you can set a hard session time limit. When the limit is reached, your session will be ended automatically and you will be logged out. A minimum 15-minute break is enforced before you can start a new session. You can configure your session time limit in the Responsible Gaming section of your account dashboard.

Reality Check Feature

The reality check feature displays a summary of your current session — including time elapsed, total amount wagered, net win or loss — at intervals you define. This transparent snapshot helps you make informed decisions about whether to continue, reduce your stakes, or stop playing for the day.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on 98hbajee. When you request a self-exclusion, your account is suspended for the period you specify, and you will be unable to log in, deposit, or place any wagers during that time. All promotional communications are also paused for the duration of your self-exclusion.

Available Self-Exclusion Periods

• Short break: 24 hours, 3 days, or 7 days — suitable for players who want a brief cooling-off period.
• Medium-term exclusion: 1 month or 3 months — recommended for players who feel their play is becoming difficult to manage.
• Long-term exclusion: 6 months or 12 months — for players who need an extended break to regain perspective and rebuild healthy habits.
• Permanent exclusion: Indefinite closure of your account with no option to reopen. This is the most serious step and is irreversible on request — a mandatory 6-month waiting period applies before any permanent exclusion can be reversed.

How to Request Self-Exclusion

You can initiate a self-exclusion at any time by contacting our support team via 24/7 live chat or by emailing support@98hbajee. Your account will be suspended within 24 hours of your confirmed request. You do not need to provide a reason, and our team will process your request without question or pressure.

Cooling-Off Period

A cooling-off period is a shorter alternative to full self-exclusion. During a cooling-off period, you can log in and view your account but real-money deposits and wagering are blocked. Cooling-off periods of 24 hours, 48 hours, 72 hours, and 7 days are available and can be activated instantly from the Responsible Gaming section of your account settings.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If several of these apply to you or someone you know, it may be time to seek support.

Recognising a problem is the first and most important step. If any of the above applies to you, please review the self-exclusion and support options on this page. You are not alone, and help is available.

7. Getting Help & Support

If gambling is affecting your life or the life of someone close to you, reaching out for support is the right move. 98hbajee's support team is available 24 hours a day, 7 days a week — including during public holidays like Eid and Pohela Boishakh — and can help you activate any of the responsible gaming tools on your account without judgment.

Contact 98hbajee Support

• 24/7 Live Chat: available directly on the 98hbajee platform
• Email: support@98hbajee
• WhatsApp: +880 1700 000000
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When you contact support about responsible gaming, our team is trained to listen with empathy, explain all available tools clearly, and help you take whichever action is right for your situation — whether that is setting a limit, taking a break, or permanently closing your account.

External Support Organisations

In addition to in-platform tools, we encourage any player who is struggling to reach out to qualified counselling and support services. The following organisations offer assistance to individuals affected by gambling-related difficulties:

Contact details for each organisation are available through a general internet search. 98hbajee lists these organisations for informational purposes only and does not endorse any specific service provider.

8. Player Protection Measures

Beyond the tools that individual players can activate themselves, 98hbajee operates a number of platform-level protections that apply automatically to every account.

• No credit gambling: 98hbajee does not offer credit facilities to players. You can only wager with funds that you have deposited into your account. We do not extend loans or offer buy-now-pay-later arrangements of any kind.
• No predatory re-activation bonuses: 98hbajee does not send bonus offers specifically designed to lure back players who have not logged in for an extended period or who have recently reduced their activity.
• Behavioural monitoring: Our platform uses automated pattern analysis to identify account activity that may indicate problem gambling behaviour — such as unusually rapid bet escalation, frequent late-night sessions, or repeated deposit-after-loss cycles. Where such patterns are detected, a member of our responsible gaming team may reach out proactively.
• Transparent account history: Every player has full access to their complete transaction history, bet history, and session logs via the account dashboard. This transparency helps you stay informed about your actual gambling activity at any time.
• No high-pressure promotions: 98hbajee does not use countdown timers, artificial urgency messaging, or loss-chasing language in its marketing communications. Promotions are presented factually and without emotional pressure tactics.
• Segregated player funds: Player balances held on 98hbajee are maintained separately from the company's operating funds, ensuring that your deposited funds are protected and available for withdrawal at any time.